Embrace wellness, balance, and indulgence with our exclusive Spa & Gym Membership.
Combining the very best in fitness, relaxation, and luxury, our membership is designed to elevate both body and mind. Enjoy unlimited access to our state-of-the-art facilities, exclusive discounts across spa, dining, and lifestyle experiences, and a host of complimentary benefits that bring added value to every visit. From restorative treatments and family-friendly access to indulgent overnight stays, this is more than a membership, it’s your invitation to a healthier, more luxurious way of life.
As a valued member, you’ll enjoy a collection of exclusive privileges, including:
Your journey to wellness, relaxation, and indulgence begins here.
Terms & Conditions
Membership T&Cs
1. General Rules
Access to the spa facilities, including the gym,
hydrotherapy pool, Tirl hot sauna, herbal steam room, mineral steam room,
Himalayan salt sauna, herbal lounge, relaxation room, foot spas, are available
to hotel guests, members and spa day users. You are required to check in at the
spa reception to gain spa access or for any information or assistance required.
All guests use the facilities at their own risk. Guests must be aged 16 years
or older to use the gym, Tirl hot sauna, herbal steam room, mineral steam room,
Himalayan salt sauna, herbal lounge, relaxation room and foot spas. Appropriate
swimwear is required at all times in the spa areas. Smoking and the use of
illegal substances are strictly prohibited in all spa areas. Own Food or
beverage consumption is prohibited. Guests are asked to shower before using any
of the facilities. For hygiene and safety reasons, please avoid shaving,
exfoliating, or applying oils or lotions in the facilities.
2. Unsupervised Gym Facilities
The gym is unmanned and guests use it at their own risk. We
recommend consulting a physician before starting any fitness program. Proper
athletic footwear and attire must be worn at all times. Do not use any gym
equipment if you are unfamiliar with its operation. If unsure, seek advice from
a trained professional before use. Please wipe down (antiseptic wipes are
provided at all times) equipment after use and return all free weights or other
equipment to their designated areas. The hotel is not liable for any injury,
accident, or health issues that arise from the use of gym facilities.
3. Swimming Pool (12.5m length, 900 ft depth)
The swimming pool is not supervised and there is no
lifeguard on duty. Guests swim at their own risk. No diving is allowed due to
the pool’s depth of 900ft. Running or jumping in and around the pool is
strictly prohibited. Children under the age of 16 must be accompanied by a
responsible adult at all times when in the pool area. Hotel residents and
members only, may bring their Children to use the facility. Children’s swim
times are restricted to the below: 16:30-18:00 every day. Pool access is
subject to availability on the day. Please refrain from bringing any from of
glass into the spa and pool area.
4. All Sauna and Steam Rooms
The sauna and steam room are also unmanned and use is at
your own risk. For health and safety reasons, limit use to 15-20 minutes at a
time. Guests with heart conditions, high blood pressure, or respiratory
conditions, as well as pregnant women, should consult a doctor before using the
sauna or steam room. Guests are required to sit on towels in the sauna for
hygiene reasons. Always shower after using the sauna or steam room before
entering the pool or jacuzzi.
6. Changing Facilities
Secure all personal belongings in the provided lockers. The
hotel accepts no responsibility for lost, stolen, or damaged items. Changing
rooms are provided for your convenience; please ensure you keep the area clean
and tidy. Any items left behind will be held in lost and found for 30 days.
7. Health and Safety
All guests must inform the spa team of any medical
conditions or concerns prior to using any facilities. The use of any spa
facility under the influence of drug or medications that impair judgment is
strictly prohibited. If you feel unwell or dizzy at any point, please leave the
facility immediately and inform hotel or spa staff.
8. Liability
The hotel is not liable for accidents, injuries, or health
issues arising from the use of the unsupervised gym, pool, saunas, or steam
rooms. Guests use all facilities at their own risk. By using the spa
facilities, guests agree to adhere to these terms and conditions and accept
responsibility for their actions.
9. Compliance and Behaviour
The hotel reserves the right to remove any guest who fails
to comply with these terms and conditions or behaves inappropriately. No
refunds will be provided if access is revoked due to inappropriate behaviour or
failure to comply with spa rules.
10. Booking and Cancellation Policy
Bookings for spa treatments must be made in advance and are
subject to availability. A full 100% payment is required upfront to secure your
appointment. All guests that book for a spa treatment must completed an intake
form prior to arrival. You will confirm any allergies, contra-indications or
medical history the hotel must be informed of. Our spa therapist reserves the
right to decline a treatment at any time if there are concerns about your
medical well-being. It is your responsibility to inform us of any allergies or
dietary requirements at the booking stage of your visit. Cancellation of
treatments or spa days must be done at least 48 hours in advance. Late
cancellations or no-shows outside this time will be charged 100%.
11. Members are able to bring one guest in with them at any
one time, outside of family swim times, at a charge of £45 per person for four
hours.
By using SubRosa at The Grand, York, you agree to abide by these
terms and conditions. If you have any questions or concerns, please contact the
hotel or spa reception.
SubRosa Spa Team