Terms & Conditions

    

1. General Rules  

  • Access to the spa facilities, including the swimming pool, gym, sauna, steam room, and jacuzzi, is available to hotel guests, members, spa day and treatment only users.  
  • You are required to check in at the spa reception to gain spa access or for any information or assistance required. All guests use the facilities at their own risk. 
  • Guests must be aged 16 years or older to use the gym, sauna, steam room, and jacuzzi. 
  • Appropriate swimwear is required at all times in the pool, jacuzzi, and sauna areas. 
  • Smoking and the use of illegal substances are strictly prohibited in all spa areas. 
  • Own Food or beverage consumption is prohibited.  
  • Guests are asked to shower before using the pool, jacuzzi, or steam room. 
  • For hygiene and safety reasons, please avoid shaving, exfoliating, or applying oils or lotions in the facilities.    

2. Unsupervised Gym Facilities  

  • The gym is unmanned and guests use it at their own risk. We recommend consulting a physician before starting any fitness program. 
  • Proper athletic footwear and attire must be worn at all times. 
  • Do not use any gym equipment if you are unfamiliar with its operation. If unsure, seek advice from a trained professional before use. 
  • Please wipe down (antiseptic wipes are provided at all times) equipment after use and return all free weights or other equipment to their designated areas. 
  • The hotel is not liable for any injury, accident, or health issues that arise from the use of gym facilities.    

3. Swimming Pool (14m length, 1.2m depth)  

  • The swimming pool is not supervised and there is no lifeguard on duty. Guests swim at their own risk. 
  • No diving is allowed due to the pool’s depth of 1.2 meters. 
  • Running or jumping in and around the pool is strictly prohibited. 
  • Children under the age of 16 must be accompanied by a responsible adult at all times when in the pool area. Hotel residents and members only, may bring their Children to use the facility. Children’s swim times are restricted to the below: 09:00 - 11:00 or 15:00-18:00 every day. Pool access is subject to availability on the day.  
  • Please refrain from bringing any from of glass into the spa and pool area.    

4. Jacuzzi  

  • The jacuzzi is unsupervised and guests use it at their own risk. 
  • For safety reasons, limit your time in the jacuzzi to a maximum of 15 minutes at a time. 
  • Guests with medical conditions, including heart conditions, skin conditions, or those who are pregnant, should consult a doctor before using the jacuzzi.    

5. Sauna and Steam Room  

  • The sauna and steam room are also unmanned and use is at your own risk. 
  • For health and safety reasons, limit use to 15-20 minutes at a time. 
  • Guests with heart conditions, high blood pressure, or respiratory conditions, as well as pregnant women, should consult a doctor before using the sauna or steam room. 
  • Guests are required to sit on towels in the sauna for hygiene reasons. 
  • Always shower after using the sauna or steam room before entering the pool or jacuzzi.  

6. Changing Facilities  

  • Secure all personal belongings in the provided lockers. The hotel accepts no responsibility for lost, stolen, or damaged items. 
  • Changing rooms are provided for your convenience; please ensure you keep the area clean and tidy. 
  • Any items left behind will be held in lost and found for 30 days.   

7. Health and Safety  

  • All guests must inform the spa team of any medical conditions or concerns prior to using any facilities. 
  • The use of any spa facility under the influence of drug or medications that impair judgment is strictly prohibited. 
  • If you feel unwell or dizzy at any point, please leave the facility immediately and inform hotel or spa staff.    

8. Liability  

  • The hotel is not liable for accidents, injuries, or health issues arising from the use of the unsupervised gym, pool, jacuzzi, sauna, or steam room. Guests use all facilities at their own risk. 
  • By using the spa facilities, guests agree to adhere to these terms and conditions and accept responsibility for their actions.    

9. Compliance and Behaviour  

  • The hotel reserves the right to remove any guest who fails to comply with these terms and conditions or behaves inappropriately. 
  • No refunds will be provided if access is revoked due to inappropriate behaviour or failure to comply with spa rules.

10. Booking and Cancellation Policy  

  • Bookings for spa treatments must be made in advance and are subject to availability.
  • A full 100% payment is required upfront to secure your appointment.
  • All guests that book for a spa treatment must completed an intake form prior to arrival. You will confirm any allergies, contra-indications or medical history the hotel must be informed of. 
  • Our spa therapist reserves the right to decline a treatment at any time if there are concerns about your medical well-being. 
  • It is your responsibility to inform us of any allergies or dietary requirements at the booking stage of your visit.  
  • Cancellation of treatments or spa days must be done at least 48 hours in advance. Late cancellations or no-shows outside this time will be charged 100%.     

By using The Spa at The Grand, York, you agree to abide by
these terms and conditions. If you have any questions or concerns, please
contact the hotel or spa reception.    

The Grand, York Spa Team

Enjoy your visit